An app user authorizes himself against Symantec ServiceDesk, but before that happens, his email address must be verified against the Mobile Servicedesk portal. Administrators can either enter specific email addresses which are granted access, or they simply provide a domain to grant all email addresses within that domain access.
Granting access is done in two ways – specific users per individual email address and/or general, by entire domain.
If you are granting user access with the domain specification feature, you might want to exclude some specific individuals, this is called blacklisting.
Just enter the email addresses of the blacklisted user on the blacklist tab to shut them out.
The term administrators refer to administrators of the portal website and they do not have to be users or technicians of the app. Being an administrator does not grant app access nor does it uses any licensing slots.
Granting administrator access is done as follows:
1. Add the email address on the administrators tab.
2. Ask the becoming administrator to go to the sign in page of the portal website and do one of the following:
a. Log in using Google.
b. Request a new password.