Try out Mobile Servicedesk

When you create your demo account on http://mobileservicedesk.zitac.net you will receive login instructions for your account in a separate email within minutes!

The account is configured as a technician in our Symantec ServiceDesk demo environment. You can easily work with requests and tasks directly in the Mobile Servicedesk app on your mobile device or from your web browser at http://demo.mobileservicedesk.zitac.net/processmanager

If you register several accounts from the same email domain, you will be able to assign cases between the accounts.

In order to make it possible for you to do some extended testing, your demo includes two additional user accounts:
– user@companyname.mobile
– tec@companyname.mobile
(Where companyname is replaced with your company mail domain)
The password for both users is “Mobile”.

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Download Mobile Servicedesk to some of your mobile devices, log on with the different technician and user accounts and work with a few cases. Ask your colleagues to register with their email address and assign cases to each other. This way you can try out some of the great features and explore the benefits of being mobile!

Requirements

To run Mobile Servicedesk, the following requirements apply:

  • Symantec ServiceDesk
    • Version 7.1 or 7.5
    • Web services enabled (this is on by default)
    • Internet access¹ OR local WiFi access²
    • Minor permission adjustments³
    • To enjoy all features of Mobile Servicedesk, you need to install our workflow
  • Mobile Devices
    • iOS
      • Version 5.1 or later
      • iPhone or iPad
    • Android
      • Version 2.3 or later
      • Phone or Tablet

¹ = You should be able to access your Symantec ServiceDesk over Internet outside your LAN
² = You should be able to access your Symantec ServiceDesk via WiFi
³ = Specified in the installation manual

The makers behind Mobile Servicedesk

Want to know how Mobile Servicedesk started? Well keep on reading.

The makers behind Mobile Servicedesk is a company called Zitac Consulting located in Gothenburg in Sweden, Europe. It was founded by six dedicated individuals with diverse backgrounds in the IT industry. Common to all members who was also the first employees was that they all had long experience in the industry and they had worked together before.

The fact that a company is profitable is obviously hugely important, and after a few years of establishment in the market, it was time for Zitac to recruit new talents. We have since that time had a growth of 20 – 30% per year and today we are about 50 colleagues at Zitac.

Zitac is a recognized Symantec Platinum partner with many years experience in working, developing and supporting our customers globally. We have also been working with Altiris since 2001 and performed our first successful Symantec ServiceDesk installation the same day as it´s official release. Zitac is today Platinum Partner and one of the most technically accredited Symantec Management Platform partners worldwide.

About a year ago an idea came up to make the ServiceDesk more mobile and flexible. Said and done, some very smart people sat down and started to create what later became Mobile Servicedesk. Since then the team that works with Mobile Servicedesk is bigger and has a lot of different backgrounds to make the best solution possible.

If you want to know even more about Zitac, check out our website http://zitac.se/

Pricing

The app itself is free of charge but you need Symantec ServiceDesk installed on-premises with licenses and also a subscription to our cloud solution.

End user edition

Quantity Monthly price per user
200 – 999 € 1,00          $ 1,35
1 000 – 4 999 € 0,60          $ 0,85
5000 + € 0,40          $ 0,55

Technician edition

Quantity Monthly price per technician
10 – 49 € 14,00        $ 19,00
50 – 99 € 12,00        $ 16,50
100 + € 11,00        $ 15,00