Requirements

To run Mobile Servicedesk, the following requirements apply:

  • Symantec ServiceDesk
    • Version 7.1 or 7.5
    • Web services enabled (this is on by default)
    • Internet access¹ OR local WiFi access²
    • Minor permission adjustments³
    • To enjoy all features of Mobile Servicedesk, you need to install our workflow
  • Mobile Devices
    • iOS
      • Version 5.1 or later
      • iPhone or iPad
    • Android
      • Version 2.3 or later
      • Phone or Tablet

¹ = You should be able to access your Symantec ServiceDesk over Internet outside your LAN
² = You should be able to access your Symantec ServiceDesk via WiFi
³ = Specified in the installation manual

Pricing

The app itself is free of charge but you need Symantec ServiceDesk installed on-premises with licenses and also a subscription to our cloud solution.

End user edition

Quantity Monthly price per user
200 – 999 € 1,00          $ 1,35
1 000 – 4 999 € 0,60          $ 0,85
5000 + € 0,40          $ 0,55

Technician edition

Quantity Monthly price per technician
10 – 49 € 14,00        $ 19,00
50 – 99 € 12,00        $ 16,50
100 + € 11,00        $ 15,00