Requirements

To run Mobile Servicedesk, the following requirements apply:

  • Symantec ServiceDesk
    • Version 7.1 or 7.5
    • Web services enabled (this is on by default)
    • Internet access¹ OR local WiFi access²
    • Minor permission adjustments³
    • To enjoy all features of Mobile Servicedesk, you need to install our workflow
  • Mobile Devices
    • iOS
      • Version 5.1 or later
      • iPhone or iPad
    • Android
      • Version 2.3 or later
      • Phone or Tablet

¹ = You should be able to access your Symantec ServiceDesk over Internet outside your LAN
² = You should be able to access your Symantec ServiceDesk via WiFi
³ = Specified in the installation manual

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