Working with statistics and visualizations

Mobile Servicedesk generates statistical data which is intermittently sent to the portal. The portal in turn has a number of visualizations to present this data to the administrators.

Explanation of the visualizations

Each visualization has its own purpose. Below is a brief description to each of them.

Activity

Shows reported activity of visits, errors, unique devices and unique users over time.

To zoom in on a specific period in time, use the lower overview graph and drag to zoom.

You can toggle which data series to display by clicking the collared circles at the top of the visualization.

Hovering over a point will display the data behind it.
1

Location

A map displaying last reported position of all users.

The position gets updated when you submit an incident, unless GPS access was blocked by the user.

This is a Google Maps so you can zoom and switch between map and satellite mode as usual.
stats location

By weekday

Shows average resolve and submit per weekday.

Click the upper left circles to toggle the visualization mode.

You can toggle which data series to display by clicking the collared circles at the top of the visualization.

Hovering over a point will display the data behind it.
3

By hour

Shows average resolve and submit per hour.

Click the upper left circles to toggle the visualization mode.

You can toggle which data series to display by clicking the collared circles at the top of the visualization.

Hovering over a point will display the data behind it.
stats by hour

Top users

Top submitting users from the last 30 days.
stats top users

Usage

A list of the 50 last users using the app.
stats usage

Actions

Shows submitted incidents over time.

To zoom in on a specific period in time, use the lower overview graph and drag to zoom.

You can toggle which data series to display by clicking the collared circles at the top of the visualization.

Hovering over a point will display the data behind it.
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